7Travel Customer Terms and Conditions
Date of last update: 20 March 2018
Welcome to 7Travel.
The following terms and conditions (‘Terms’) govern the use of the 7Travel website, www.7travel.com.au ('website') and booking services, online and offline, that are provided so that people can make legitimate bookings for flights, hotels, rental cars, tours, activities and other products and services, as well as packages which may bundle one or more of these products (‘7Travel Service’).
Please read the following Terms carefully. We reserve the right to update our Terms from time to time. By using the 7Travel Service you signify your acceptance of the then-current Terms.
The terms "we", "us", "our", and "7Travel", refer to Seven Network (Operations) Limited (ABN 65 052 845 262) ('Seven').
The term "you" refers to any person using the 7Travel Service.
The travel components that make up parts of our 7Travel Service, are supplied by one or more third-party suppliers ('Suppliers'), such as airlines, hotels and cruise companies, and each may have their own conditions that apply to bookings made using the 7Travel Service.
The Conditions of use
These Terms apply to everyone who uses the 7Travel Service. By using the 7Travel Service, including purchasing packages and products available via the 7Travel Service, you indicate that you accept the Terms, and agree to be bound by them.
Our Suppliers provide information about their products and services, including pricing. This information can change, and supply can be withdrawn at any time. If this change relates to a booking you have made, then we will contact you as soon as practical to discuss.
Bookings and requests that you make using the 7Travel Service are deemed to be an offer made by you to purchase the relevant travel-related products or services subject to our Terms, as well as the conditions of the relevant Supplier.
By requesting a booking, you agree that we will charge your credit card or payment card for the amount displayed, or provided to you, at the time of booking and that you are responsible for any charges that your bank applies to a transaction.
We may pre-authorise your credit card or payment card for the amount of $1.00 or the full amount of your package.
By completing payment for your booking, you agree that you have entered into an enforceable contract for the 7Travel Service.
Before we finalise your booking, the credit card or payment card holder may be required to submit verification documentation, such as providing a scanned copy of their passport and/or drivers licence. If this is not provided and verified, then we may ask you to complete your payment by bank deposit which you must complete to finalise your booking.
Either we, or our Suppliers may choose not to accept your booking. Your booking is confirmed as accepted by us when we have sent to you, your finalised Travel Documentation.
You agree that:
- you are 18-years or older;
- when you make a booking online, you are using software which is owned by or licensed by us;
- information about third-party Supplier products and services, such as ratings and reviews are provided for your benefit and may not be accurate at the time provided;
- travel products and services are subject to availability and can be withdrawn at any time, therefore we do not guarantee the availability of any package displayed on our website;
- we are not responsible for content displayed on third-party websites;
- our website may contain errors that cause it to not operate as intended;
- any information you provide to us is true and accurate;
- we may pre-authorise your credit card or payment card;
- we may charge your credit card or payment card for bookings you request; and
- it is your responsibility to ensure compliance with all regulatory requirements (such as passport validity and visas), and other general travel requirements such as appropriate vaccinations, arriving at the airport on time and ensuring that the travel documents we provide match the names on the corresponding travellers and their documents (such as passport validity and visas).
You agree not to:
- provide us with information relating to any person that you are not permitted to provide;
- use the7Travel Service to make bookings for anyone you are not authorised to act on behalf of;
- use the 7Travel Service for any unlawful or prohibited purpose;
- disassemble or reverse engineer any part of our website; or
- use, reproduce or modify our branding or logos.
All pricing is quoted in Australian Dollars (AUD) unless specifically advised or displayed.
When we provide you with a price that we have obtained in a foreign currency, the price displayed may slightly differ from the price quoted elsewhere on the website. We may round prices quoted on the website to the nearest whole dollar.
Pricing displayed on the website and in 7Travel advertising is:
- per person-twin share, unless otherwise specified;
- based on departure from location nominated;
- for valid travel periods only (ie: blockout periods apply);
- subject to availability;
- subject to surcharges; and
- may change without notice.
Merchant and/or handling fees may apply to credit card or finance payments. Any applicable fees will be disclosed and added to the price of this deal at the time of purchase.
The amount quoted at the time of booking is the amount that you will be charged.
The package value has been determined based on hotel rack rates and full non-discounted retail price of economy airfares ex-Sydney, any day tours and other inclusions. Please note that pricing for requested dates may vary and that the value stated will be dependent on dates and availability and is therefore only an indication of the level of saving.
Supplier Rules and Restrictions
We do not operate the products displayed or supplied via the 7Travel Service. The information displayed is provided to us by the relevant suppliers of the products and services, such as airlines or hotels, and their agents. This includes, but is not limited to, descriptions of services, information about pricing, as well as the rules and restrictions that apply to the booking of the travel products and services. We rely on the accuracy of the information supplied to us.
If we become aware that the information provided by a Supplier is incorrect, we reserve the right to correct this information and, in consultation with you, amend your booking so that it reflects the correct price or otherwise complies with the correct information. Additional charges may be payable by you if you wish to proceed with the impacted booking and these will be advised to you at the time of consultation.
In addition to our Terms, additional conditions may be imposed by the Supplier of the product and services you are booking. You must comply with their conditions. We will advise you of these whenever the supplier provides them to us. Please read the conditions in the “fine print”, even if you have booked before because rules (including if you can cancel and change, if it is refundable etc.) can change at any time and vary based on the fare, rate and package you select. You acknowledge that any violation of any of the relevant Supplier's rules and restrictions may result in the cancellation of your booking and you may forfeit the money paid for the booking. It is your responsibility to comply with any cancellation deadlines of the applicable Suppliers.
Flights are provided by airlines. You are responsible for ensuring that you check-in on time and provide the correct travel documentation to exit Australia and enter the country, or countries, you are travelling to. We are not responsible for changes to airline scheduled departure times, departure dates or flight cancelations.
There are certain taxes that are mandatory in foreign countries. You may also be subject to additional local taxes that are charged at some airports. All taxes are subject to change without notice.
Accommodation providers may require you to present photo ID when you check-in. It is also likely that they will request you provide a credit card, payment card or cash deposit when you check-in to cover any expenses you may have during your stay that are not included in your package.
In the event you do not arrive for the first night of your booking and plan to check-in for subsequent nights in your booking, you must confirm the booking changes no later than the date of the first night of the booking to prevent the cancellation of your entire booking. You are responsible for any cancellation or change fees that you incur.
In exceptional circumstances a hotel may need to move your booking to a different hotel. In the unlikely event that this happens, we reserve the right to provide you with an alternative hotel of a similar standard.
Packages are bookings that include more than one product and service for a combined price. We are not permitted to disclose the component pricing of our packages. What is included in a package, as well as the number of people (adults and children) that the package includes, will be detailed on our website, or advised by us. Additional information, including the conditions provided by the Suppliers can be read in the “fine print” that is displayed with the package information.
You need to pay the Supplier directly for any additional charges that are not specifically noted as included in your package. This includes, but is not limited to, meals, transfers, taxes that must be paid locally, additional bedding, resort fees and minibar.
Changes and cancellation
Subject to any rights you may have under the Australian Consumer Law:
- if you have made a booking with us, and want to cancel or amend a booking or reservation, please contact us;
- many rates, fares and packages are non-refundable, and you must check the terms and conditions that apply before completing your booking.
Bookings made are made for the traveller, or travellers, whose names have been entered in the booking. Bookings may not be able to be transferred at all, or may incur costs.
We cannot guarantee that changes will be permitted by the Supplier. Some Suppliers will charge a fee for changes and/or cancellations. When changing a booking, the new price will be based on the rates and fares available on the day that you make the change. These prices may not be the same as when you originally booked. In addition to the Supplier’s fees we will charge you a fee for facilitating the change or cancellation.
Packages - Wherever possible, we will assist if you wish to cancel or change a component of a package, however, this will mean that your booking is no longer to be considered a package. Because of this, some of the benefits previously included may not apply, including but not limited to savings made from purchasing the components together as a package. If a Supplier cancels a component of a package, we may elect to either cancel that package in whole, or substitute a substantially similar element for the cancelled element. We are not liable for the cancellation of a component by a Supplier or the consequences of that cancellation.
Our change and cancellation fees
Should you wish to amend or cancel a booking, 7travel fees will apply.
Fees (excluding GST):
· Changes: $100 per booking, plus any fees levied by supplier(s)
· Cancellations: $250 per booking plus any fees levied by supplier(s)
· After-hours: Surcharge of $60 per call
We offer travel assistance while you are on your trip, including when your request cannot wait until business hours. If you call our Urgent/Emergency number outside of business hours, we will waiver the surcharge when the change is due to a supplier error or schedule change.
Availability and Booking Confirmation
Our Travel Deals are available for the duration of the sale dates, unless sold out. All bookings are subject to availability and confirmation by the resort and may be withdrawn at any time.
For online Book Now deals: upon receipt of your booking and payment confirmation, we aim to confirm with the resort by the end of the next business day. In the event that this Travel Deal is no longer available for your selected departure date our team will be in touch to discuss alternatives. If no suitable alternative can be booked, you will be offered a refund in full.
Until the booking has been confirmed the supplier may change the price of their service, which will impact the package price.
Frequent Flyer and Membership programs
When requested we will add your Frequent Flyer number, and or/membership number(s) to your booking. Not all flights, fares and rates are eligible to earn points. We cannot accept any responsibility if the Supplier does not award you points for your booking.
Passports, Visas and Travel Documentation
It is the responsibility of the traveller to ensure that he or she:
- Carries photographic ID;
- Complies with all applicable government travel requirements including, obtaining a passport and visas to enter the destinations to which they are traveling; and
- Completes check-in by the required check-in time.
Passports are required for all travellers departing the country, and for international travel. Many countries require that foreign nationals entering hold a passport that is valid for a minimum period after you enter that country, with that period typically being six-months.
When a booking includes a flight, the name on the passport must match the name on the booking otherwise you may not be able to travel. If, after purchasing a product or service, but before traveling, any member of your party changes their name you must notify the relevant carrier immediately so that the necessary changes can be made to your documentation.
As there may be delays at the airport, you are advised to arrive at the airport with adequate time to complete check-in before your flight check-in closes. We are not responsible for any delays you may experience.
We strongly recommend that you take out comprehensive travel insurance to cover your travel arrangements. We can recommend an insurance provider should you require this.
Although most travel is completed without incident, travel can involve risk and some destinations pose greater risk than others. Travel insurance is strongly recommended. Travellers should review travel warnings and advisories issued by the government prior to booking travel, especially to international destinations.
Copyright 2017 Seven Network (Operations) Limited. All rights reserved.
All reproduction or distribution of any material, other than the travel documentation that we provide to you, is strictly prohibited.
Intellectual property rights
All intellectual property rights (IP) in this website, including design, text, graphics and software relating to our Service belong to, or are licensed by us. These intellectual property rights are protected by Australian and international laws. You may not copy, adapt or reproduce any part of this website without our prior written permission or, in the case of third party material, prior written permission from the owner of the intellectual property rights in that material.
You acknowledge that the 7Travel trademark is owned by Seven Network (Operations) Limited. You may not remove, alter or modify any identifying mark, copyright, or other proprietary notice of Seven or its licensors from the Service.
You grant us a non-exclusive, irrevocable, worldwide licence to use any intellectual property rights in any material that you provide to us (including where that material is owned by a third party). You warrant that you are entitled to grant this licence and that doing so will not breach the rights of any third party.
By submitting your inquiry and/ or making a booking, you acknowledge, consent and agree that the supplier of your travel products or packages may be an overseas entity, and may not be accountable under the Privacy Act and you may not be able to seek redress under the Privacy Act with respect to their handling of your personal information.
Seven may also disclose your personal information to related entities, business partners and external service providers for research and profiling purposes as well as other purposes reasonably related to your relationship with Seven.
In addition, by logging in to access the 7Travel Service, and/ or where you submit an inquiry or make a booking regarding products or services available via the 7Travel Service, you consent to Seven using your personal information for the purpose of Seven and its related entities sending you information regarding programs, products and services available through them and/ or through their business partners. We will always provide you with the ability to opt out of those communications.
You also agree that we may use proprietary measurement software in the 7Travel Service which will allow users to contribute to market research or audience ratings services.
Links to External Web Sites
This website may contain links to other websites. The links are provided for your convenience and may not remain current or be maintained. We do not accept any responsible for the content or privacy practices associated with linked websites.
The 7Travel Service does not include every travel product that is available.
The airlines, hotels, other Suppliers and our subcontractors are independent parties and not our agents or employees. To the maximum extent permitted by law neither we, nor our Suppliers, nor our subcontractors make any representation about the suitability of the information, software, products and services.
Liability and indemnity
To the maximum extent permitted by law, neither we nor any of our Suppliers or subcontractors are liable for any loss or damage, however caused (including, but not limited to, by our negligence) suffered by you in connection with these terms or your use of our 7Travel Service.
If the Competition and Consumer Act 2010 (Cth) or any other legislation states that there is a guarantee in respect of goods or services supplied, and the liability for breach of that guarantee may not be excluded but may be limited, our liability and the liability of any of our Suppliers and subcontractors for such breach is limited to:
- For products:
- the replacement of the product or the supply of an equivalent product;
- the payment of the cost of replacing the products or acquiring equivalent products;
- For services:
- the supply of the services again;
- the payment of the cost of having the services supplied again.
Except as set out above and to the maximum extent permitted by law, our liability and the liability of our Suppliers and subcontractors in connection with these Terms, is limited to $100 each.
We will not be in breach of these Terms, as a result of, or liable for, any failure or delay in the performance of its obligations under these Terms to the extent that such a failure or delay is wholly or partially caused, directly or indirectly, by any occurrence or omission outside our reasonable control.
The information on the 7Travel Service is provided for general informational purposes. Neither we nor any of our Suppliers or subcontractors make any warranties to its completeness, accuracy or fitness for a particular purpose in relation to this information.
Neither we nor any of our Suppliers or subcontractors are liable to you for any consequence of any action, loss or damage, however caused, which may be directly or indirectly suffered, in connection with use of any the information contained on, or accessible through the 7Travel Service. This includes, but is not limited to, re-routing or an increase in pricing due to rate or fare increases caused by a technical error, because availability has changed or when the rate or fare has been removed from sale.
You agree to indemnify each of us, our Suppliers and our subcontractors for all damages, losses, expenses and costs, including legal costs, that arise from your breach of these Terms, and with respect to any death or personal injury you may suffer or cause in connection with the travel you undertake pursuant to bookings made via the 7Travel Service.
We may subcontract the performance of all or any part of our obligations under these Terms to our service providers such as TravelEdge Pty Limited (ABN 70 092 658 421) who will handle your booking, itinerary and payment processing for us.
You must not subcontract the performance of all or any part of your obligations under these Terms without our prior written consent.
Applicable Laws and Severability
Neither we nor any of our Suppliers or subcontractors make any representation that the information provided is appropriate or available for use in other locations, or accessible from territories where the content is illegal or prohibited. If you access our 7Travel Service from other locations, you are responsible for compliance with applicable local laws. Any claim shall be governed by the laws of New South Wales and you accept the exclusive jurisdiction of the courts of New South Wales.
If any part of these Terms is held unenforceable by a court of competent jurisdiction, the remaining parts of these Terms will remain in full force and effect.
From time to time we may make amendments to these Terms. We will notify you about such amendments by posting an updated version on the website.
Feedback and Complaints
We welcome your feedback, both positive and negative. If you are unhappy with our 7Travel Service, please contact us. We will try to settle any complaints or concerns you have quickly and fairly.
In these Terms, a reference to includes or similar words means includes but without limitation.